This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Appropriate services and programs available to assist clients including nationally recognised training

Assistance available to employers

Current and emerging issues relating to work in the employment services area

Key stakeholders individuals and organisations in employment services area

National Vocational Education and Training VET system

Principles of duty of care and ethical behaviour

Relevance of the work role and functions to maintaining sustainability of the workplace including environmental economic workforce and social sustainability

Relevant State and Federal government legislation

Understanding the impact and effects of unemployment on clients

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate in work practices the application of legislation relevant to the delivery of employment services

Demonstrate knowledge and understanding of the principles of duty of care and ethical behaviour

Demonstrate understanding of principal client groups their needs and barriers to employment and how this knowledge affects work plans and activities

Demonstrate understanding of the range and roles of organisations and stakeholders in the employment services area and how services available can be utilised to assist clients

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply basic research skills to access information on stakeholders and their needs and services

Apply interpersonal skills including working with others empathy with clients and an ability to relate to persons from diverse backgrounds

Apply oral communication skills language competence required to fulfil job roles as specified by the organisationserviceOral communication skills include skills to provide and impart information on processes obligations and options and to liaise internally and with external organisations

Apply oral communication skills (language competence) required to fulfil job roles as specified by the organisation/service
Oral communication skills include skills to provide and impart information on processes, obligations, and options; and to liaise internally and with external organisations

Apply technology skills to use business equipment and software applications

Apply written communication skills literacy competence required to fulfil job roles as specified by organisationserviceThe level of skill may range from reading and understanding organisation policies and procedures to preparing business correspondence and records of interview

Apply written communication skills (literacy competence) required to fulfil job roles as specified by organisation/service
The level of skill may range from reading and understanding organisation policies and procedures to preparing business correspondence and records of interview

Recognise and act upon opportunities to enhance sustainability in the workplace

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting or the inclusion of assessment tasks that are realistic and relevant to work in an employment services area

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to

a relevant workplace or an appropriately simulated environment where assessment may take place

equipment and resources normally used in the workplace

Method of assessment may include

Observations

Questioning

Case studies

Skills tasks

Written assignments

Evidence gathered from the workplace environment

Third party reports

Demonstration over a period of time to ensure consistency of performance

Stakeholders are organisations and individuals who may include but are not limited to:

Issues affecting the employment services area may include but are not limited to:

Client groups may include but are not limited to:

They may include but are not limited to:

Resources to whom clients may be referred for assistance may include but are not limited to:

Legislation relevant to the delivery of employment services includes, but is not limited to:

Duty of care responsibilities relate to but are not limited to:

Organisation standards for ethical behaviour may include but are not limited to: